Frequently Asked Questions

Here are some real questions that our customers frequently ask us.  We took the time to answer them here so that you have all the information you need to make a confident decision about your home security.  If you have a question that you don’t see here, we would love to answer it for you!  Either call us at (720) 689-2234 or email us.

What makes Colorado Security Company DIFFERENT than ADT or Xfinity?

This is our favorite question.  We are better because we are nothing like them, in all the right ways.  With Colorado Security Company you will never be treated like a “number in a database.”  We are local, and understand our market and the needs of our customers.  Service issues are usually handled in under 24 hours, and you’ll always have someone you can call or even text if you have a question (someone who knows and cares about you, your home, and your family).

What makes Colorado Security Company BETTER than ADT or Xfinity?

First answer:  See “What makes Colorado Security Company different than ADT or Xfinity.”   We think those reasons make us better too.

Second answer:  We install cellular systems. is the pioneer and leader in the cellular security world.  Through the integration of their products and services, we can “communicate” better than the other guys.  Not only can we provide instant alerts and give you the ability to send commands from your smartphone to control your system, but we can take it a step further and fully automate your home into a smart home that responds to programmed commands.

The system can use the location on your smartphone (if desired) to remind you if you accidentally left the home without arming the system, forgot to lock the doors, or even close the garage door if it slipped your mind.  Saving money by automatically adjusting your thermostat based off where you are, GPS pet tracking, knowing if Grandma took her medication in the morning or got out of bed; gives you the ability to do it all.

Do I need an alarm permit where I live?

Possibly. Some cities and jurisdictions require home security system owners to have an alarm permit before they will send emergency personnel to your home. To determine if your city requires a permit, contact your local city hall or county office.

How can I get one?

Your local city hall or county office will have the forms you can use to apply for your alarm permit.

How long will my alarm system function in the event of a power loss?

Located inside of the keypad is a rechargeable back-up battery.  The battery will last between 24-48 hours in the event of a power outage. Once power is restored, the battery will automatically begin to recharge.

How do I go about testing my alarm system and how often should it be done?

We recommend that you test your alarm system every 30-90 days.  Be sure to put the system in “test mode” before you begin testing.  Simply call Monitronics and let them know you’d like to test your system.  The number to call is: 1-800-447-9239

What is the difference between User Codes and Installer Codes?

Our trained technicians program and test your system on the day of installation and when performing any service work.  The Installer Code is a code we use to access programming and to make changes to the system.  This installer code cannot be used to arm or disarm the system.

User Codes are created by the homeowner (or the master user).  These codes come in handy when you want to know who is coming in and out of the home.  User Codes can easily be created online, and can have access at all times or just during scheduled times.  The User Codes are for arming and disarming the system.  The Master User can set up to 8 additional User Codes, and also has access to make certain programming changes on the keypad.

Can I install a security system myself?

You can, but why would you?! With Colorado Security Company, installation is always included at no additional charge. Our highly trained technicians know how to get the job done, so you don’t have to. Beware of companies offering “DIY” (Do It Yourself) installations. More often than not, these systems can easily be compromised, and will not be installed according to UL Standards. Protecting your home and family is important…. Leave it to us, the experts, to make sure the job is done right.

What is the difference between hardwired and wireless?

Wireless systems are the “latest and greatest” systems in the market today (but not are all created equally may I add).  Colorado Security Company uses wireless equipment provided by industry leaders such as GE, Interlogix, Honeywell, DSC, and 2Gig.  Wireless sensors are small and sleek, leaving a hardly noticeable footprint when installed.  Recessed wireless sensors can be installed inside the door & doorframe, providing the look and feel of an “invisible” install.  Wireless systems are extremely safe and reliable.  Installation is quick and troubleshooting wireless sensors is easy should service be required.

Hardwired systems have been around for a long time, and are a very reliable way of protecting the home.  These systems are typically installed during the home construction process.  Wiring can be ran before the home construction is finished to doors, windows, keypads, or other sensors making it easy to connect when you move in.  Colorado Security Company does not currently offer prewiring, but if your home is prewired already we can tie in and connect that wiring to our system.

Why don’t we prewire you may ask?

Prewiring is expensive and is no longer needed for an “invisible” install.  We recommend you save your money and start out with a fully wireless system if your home is not already wired for Security.  Customers can save hundreds or even thousands of dollars by starting out with a wireless system as opposed to pre-wiring.

What is the difference between perimeter protection and interior protection?

Perimeter protection is protecting all the access points to your home.  This can be accomplished by installing wireless sensors on all of your doors and windows.

Interior protection is equipment used to protect against an intruder who makes their way into the home without triggering a door or window sensor.  Recommended equipment to protect against this type of intrusion would include Glassbreak Detectors and/or Motion Detectors.

What are magnetic contact switches?

Magnetic contact switches are used on door and windows sensors to see if a zone is open or closed. A reed switch located inside of the door or window sensor can detect a magnetic connection, allowing it to determine of the sensor is opened or closed. If the magnetic connection is broken while the system is armed, an alarm will sound from the keypad and the Monitoring Company will contact you.

Do Pet Immune motion detectors really work?

Yes. We have installed motion detectors in thousands of homes with pets. Homeowners with pets under 40 pounds can still use motion detectors to protect their homes.

Should I install Smoke/Heat detectors in my home?

Although all homes have standard smoke detectors in them (or they should), monitored smoke and heat detectors are always recommended.  Standard smoke detectors do a great job of making noise and alerting you to get out of the home in the event of a fire.  However, if you are not home, these will simply beep and beep and beep while the fire grows.

A monitored smoke and heat detector provided by Colorado Security Company not only makes noise, but it alerts the fire department when smoke and heat is present regardless of if you are home or not.  If that fire occurs while you are not home, a monitored smoke and heat detector can give the fire department a chance at saving the home and avoiding devastation.

Should I have my system monitored?

Absolutely.  There are companies out there that say a self-monitored system is “all you need these days because we all have cell phones.”

We disagree.  With a self-monitored system YOU are responsible for notifying the authorities of an emergency at your home.  What if your alarm goes off while you’re in a meeting and you can’t look at your phone?  When you’re driving?  When you’re on a date, at the store, on the other line, out to eat, at your child’s piano recital, etc?  If YOU don’t notify the authorities, no one will show up.  (Many cities & counties will not dispatch without an alarm permit on file, such as Denver and Colorado Springs.  Monitored systems are required for the authorities to be dispatched to the home)

Having a system that is monitored 24 hours a day, 7 days a week, 365 days a year is the only way to protect your home and your loved ones.  Colorado Security Company ALWAYS recommends professional monitoring.

Can I monitor my alarm system myself?

See “should I have my system Monitored?” above.

What is a Subscriber Password?

A Subscriber Password is used to communicate directly with the Alarm Monitoring Company. In the event of an alarm, the monitoring company will ask you for your password to make sure everything is ok. If an intruder provides the wrong password, police will be dispatched to the home.

Can I be notified when my system is armed or disarmed?

Yes.  Our system can send you notifications for just about everything.  Text, email or push notifications can be sent any time the system is armed or disarmed, or only when this is done by certain user codes.

Can I be notified of when zones are opened or closed?

Yes.  Notifications can be sent when zones are opened, closed, or if they have been left open for longer than a certain period of time (i.e. if the garage door is left open for longer than 5 minutes, a notification can be sent to alert you).

How can I prevent false alarms?

Home security alarms not only help to discourage burglars from breaking into your home, but they also give you an added peace of mind. Help reduce the burden placed on police departments responding to false alarms when real crimes are being committed elsewhere.

Help prevent false alarms by following the checklist below.

  • Be comfortable with using your system
  • Know what happens when a panic button is pushed
  • Consider who should have access to your home and make sure they know your code and how to use the alarm
  • Test your system monthly
  • Always keep your emergency contact list up to date
  • Be aware of typical triggers, like securing all doors and windows before arming your system and that pets can set off motion detectors
  • Replace your batteries; check your manufacturer’s instructions for how often
    Call us before you remodel
  • Cover your smoke detectors during construction, building repairs, and major cleaning